![actia multi diag multi diagnostic auto multimarques actia multi diag multi diagnostic auto multimarques](https://i.ytimg.com/vi/BHT0DBzqpFY/maxresdefault.jpg)
![actia multi diag multi diagnostic auto multimarques actia multi diag multi diagnostic auto multimarques](http://blog.obd2diy.fr/wp-content/uploads/2017/06/actia-multi-diag-2016-2017-truck-interface-1.jpg)
If necessary, the ACTIA expert technician remotely takes control of the tool connected to the vehicle and sees the diagnostics the whole way through troubleshooting with the garage owner.
ACTIA MULTI DIAG MULTI DIAGNOSTIC AUTO MULTIMARQUES UPDATE
In other words, it is a remote control platform on the Passthru VCI connected to the vehicle to update one or more ECUs that have been repaired or worked on, for example. This platform allows an expert technician to connect remotely to an ACTIA Passthru communication interface connected to the vehicle in a garage. The ACTIA hotline draws on the PRP to assist the garage owner. This is even more obstructive when the ECU needs to be reprogrammed, or calibrations for parts or remote coding need to be initiated.
![actia multi diag multi diagnostic auto multimarques actia multi diag multi diagnostic auto multimarques](http://www.actiaus.com/_assets/solutions/images/diagnostics/SDIAG.jpg)
This Security Gateway prevents the garage owner from accessing certain diagnostic functions, including entering the ECU program. “At the moment, the biggest stumbling block for garage owners is the arrival of security gateways implemented by certain manufacturers through the OBD socket. WHAT IS THE MAJOR CHALLENGE THAT MULTI-MAKE GARAGE OWNERS COME ACROSS THESE DAYS?
![actia multi diag multi diagnostic auto multimarques actia multi diag multi diagnostic auto multimarques](https://i.ebayimg.com/thumbs/images/g/EkUAAOSw9ftiB9d6/s-l300.jpg)
These cases will assist all the garages signed up to our service and enable them to see their repair through to the end, in order to satisfy and, above all, retain their customer’s loyalty with quicker and more efficient diagnostics.” The database includes 150,000 cases of resolved faults referenced in the field. Through technical interactions with the professional, it guides them through their diagnostics and shares know-how with them from the whole community. Online assistance with repairs helps to develop this business expertise. Their ability to diagnose and repair is therefore more accurate. As a result, auto mechanics who are trained in the tool are able to analyse more ECUs, access more electronic functions and resolve more complex faults. Auto mechanics are increasingly adept and will therefore take their experience and knowledge of automotive electronics a step further.ĭiagnostic tools such as Multi-Diag offer many advanced diagnostic functions. WILL AUTO MECHANICS BE OVERTAKEN BY THE GROWTH OF ELECTRONICS IN VEHICLES? The online assistance guides them step by step in their auto troubleshooting, and sometimes through to the operations to be performed after replacing parts.” Nowadays garage owners need assistance with interpreting the detailed data provided by the diag tool, as well as support with fault finding and assistance with the repair. They are now IT questions.įor example, a few years ago the majority of calls mainly concerned the location of the diagnostic socket and reading fault codes. With the development of on-board electronics, the profession is becoming increasingly technical, and the level of questions is becoming more complex. This is explained, above all else, by the increasing technical skill required to diagnose and repair vehicles these days. “In addition to their increase, the calls are also changing in nature and this is not surprising considering the rapid developments in the auto repair industry in recent years. WHAT TYPES OF CALLS DOES THE ACTIA REPAIR ASSISTANCE HOTLINE RECEIVE? We have therefore increased our capacity to respond to this call volume and expanded our service on a European level in order to process calls from Spanish and Italian users in particular.” This volume of calls illustrates the need that repairers have for assistance with troubleshooting vehicles that enter their garage. In 2020, ACTIA’s online technical assistance processed more than 12,000 online requests for assistance with repairs. We are therefore truly able to respond quickly and efficiently to maintenance professionals. In qualitative terms, we get good feedback as 96% of tickets are resolved in less than 45 min*. “Network calls concern both help with using Multi-Diag and assistance with repairing a vehicle. WHAT TRENDS ARE YOU SEEING IN THE USE OF THE DIAGNOSTICS HOTLINE SERVICE BY PROFESSIONALS? With the technical nature of vehicles and manufacturers’ OBD locks, Sylvain DUREY, Hotline and Business Expertise Manager at ACTIA, explains why ACTIA is boosting its online assistance for multi-make repairs.